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How NOT to Handle Customer Service via Social Media
Let’s say you’ve got an online service with millions of users and the service can be used for customer service, and in fact is used for customer service by a growing number of companies. Twitter is a perfect example, and I am going to use them as a small case study for how to NOT [...]
TwitterCounter, Inflation and Moby Dick
In the ultimate act of irony, @biz posted to the Twitter blog a plug/link for the TwitterCounter site, which allows you to track the (general growth) of your twitter following. Hours later of course, people aren’t tracking growth but tracking loss due to Moby Dick, the biggest of all fail whales, eating many people’s followers.