Tag Archive


How NOT to Handle Customer Service via Social Media

Let’s say you’ve got an online service with millions of users and the service can be used for customer service, and in fact is used for customer service by a growing number of companies. Twitter is a perfect example, and I am going to use them as a small case study for how to NOT [...]

Twitter finally unbanned me!

@Tibbon is back in action. After about ~5 hours of things being really odd (ie. banned from Twitter) and much bitching and complaining my account is all set. In the end it seems that myself @pfanderson, @davedelaney, @conniecrosby and @pknit were deleted/banned. I’d really like to thank everyone for helping me out and trying to get the attention of the management at Twitter. As a very cool aftereffect of this, while I’m still following everyone (I see their updates), it shows that I’m following zero people. That’s the ultimate ratio! lol

Twitter Just Deleted/Banned My Account! WTF??!

wtfI was on Twitter a bit ago and something was acting funny. I couldn’t see what I had updated under, “What you’re currently doing” or whatever it says. I figured to move on and go back to my work. Just another Twitter bug. Then I go to the Twitter page again about 20 minutes later to find that I’m logged out. Odd, I try to log back in. Then I find that my account has been deleted! I go to restore my account to find that they cannot find my email address. My account is @tibbon.