Comments on: How NOT to Handle Customer Service via Social Media http://whatisnoise.com/2008/08/how-not-to-handle-customer-service-via-social-media.html On Technology, Social Media, Music, Photography and Life in general Wed, 03 Mar 2010 22:14:35 +0000 hourly 1 http://wordpress.org/?v=3.0-alpha By: David Hertog http://whatisnoise.com/2008/08/how-not-to-handle-customer-service-via-social-media.html/comment-page-1#comment-1637 David Hertog Sat, 23 Jan 2010 03:38:51 +0000 http://whatisnoise.com/?p=364#comment-1637 Although EVERY company should follow the customer service practices you've outlined above, it's important to remember that Twitter is a free service, and like all free services, when something goes wrong we should align our expectations accordingly. Although EVERY company should follow the customer service practices you've outlined above, it's important to remember that Twitter is a free service, and like all free services, when something goes wrong we should align our expectations accordingly.

]]> By: Google Cash System http://whatisnoise.com/2008/08/how-not-to-handle-customer-service-via-social-media.html/comment-page-1#comment-957 Google Cash System Sat, 21 Feb 2009 07:09:30 +0000 http://whatisnoise.com/?p=364#comment-957 Hey, this was a great post. Really informative. I bookmarked it, and will definitely be coming back. :D Hey, this was a great post. Really informative. I bookmarked it, and will definitely be coming back. :D

]]> By: Four Lessons From Twitter’s Spam/Customer-Busting Episode | davefleet.com http://whatisnoise.com/2008/08/how-not-to-handle-customer-service-via-social-media.html/comment-page-1#comment-400 Four Lessons From Twitter’s Spam/Customer-Busting Episode | davefleet.com Tue, 05 Aug 2008 03:04:48 +0000 http://whatisnoise.com/?p=364#comment-400 [...] Brudtkuhl — another affected user — received an identical email. Other people commented on the impersonal tone in the response they received. People don’t like being treated [...] [...] Brudtkuhl — another affected user — received an identical email. Other people commented on the impersonal tone in the response they received. People don’t like being treated [...]

]]> By: links for 2008-08-04 [delicious.com] | andy brudtkuhl http://whatisnoise.com/2008/08/how-not-to-handle-customer-service-via-social-media.html/comment-page-1#comment-399 links for 2008-08-04 [delicious.com] | andy brudtkuhl Mon, 04 Aug 2008 20:31:23 +0000 http://whatisnoise.com/?p=364#comment-399 [...] How NOT to Handle Customer Service via Social Media | What Is Noise Let’s say you’ve got an online service with millions of users and the service can be used for customer service, and in fact is used for customer service by a growing number of companies. Twitter is a perfect example, and I am going to use them as a small (tags: customerservice socialmedia) [...] [...] How NOT to Handle Customer Service via Social Media | What Is Noise Let’s say you’ve got an online service with millions of users and the service can be used for customer service, and in fact is used for customer service by a growing number of companies. Twitter is a perfect example, and I am going to use them as a small (tags: customerservice socialmedia) [...]

]]> By: David Hertog http://whatisnoise.com/2008/08/how-not-to-handle-customer-service-via-social-media.html/comment-page-1#comment-398 David Hertog Mon, 04 Aug 2008 19:56:28 +0000 http://whatisnoise.com/?p=364#comment-398 Although EVERY company should follow the customer service practices you've outlined above, it's important to remember that Twitter is a free service, and like all free services, when something goes wrong we should align our expectations accordingly. Although EVERY company should follow the customer service practices you’ve outlined above, it’s important to remember that Twitter is a free service, and like all free services, when something goes wrong we should align our expectations accordingly.

]]> By: Stop Twitter Spam » Twitter Stumbles Again With Accidental Account Deletions http://whatisnoise.com/2008/08/how-not-to-handle-customer-service-via-social-media.html/comment-page-1#comment-387 Stop Twitter Spam » Twitter Stumbles Again With Accidental Account Deletions Sat, 02 Aug 2008 21:26:27 +0000 http://whatisnoise.com/?p=364#comment-387 [...] It’s important to note that the users who where impacted yesterday are respected Twitter users - i.e. they were not borderline spammers.  This thread on Get Satisfaction has information on who was affected.  People have also been blogging about their experience. [...] [...] It’s important to note that the users who where impacted yesterday are respected Twitter users – i.e. they were not borderline spammers.  This thread on Get Satisfaction has information on who was affected.  People have also been blogging about their experience. [...]

]]> By: John Meadows http://whatisnoise.com/2008/08/how-not-to-handle-customer-service-via-social-media.html/comment-page-1#comment-383 John Meadows Sat, 02 Aug 2008 15:33:58 +0000 http://whatisnoise.com/?p=364#comment-383 Amen to that. Let's see if they get the message. Amen to that.

Let’s see if they get the message.

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